Return Policy

Funtoyhaven Return Policy

For returns, please contact us via our email: jyinn111@gmail.COM.

If the product has not been shipped, we will provide a full refund upon receiving your return request.

If the product has been shipped, returns will not be accepted unless there is a quality issue with the item.

For return requests due to quality issues, you must contact us within 3 days of receiving the goods and send relevant videos or pictures as evidence.

Returns will not be accepted after the 3-day period has expired.

Handmade customized products (such as customized puzzles, etc.) cannot be returned or exchanged due to their exclusive design and production.

If the return is due to customer reasons, the freight shall be borne by the customer; if the return is due to quality problems, the freight shall be borne by our company.

If you have not received the refund, you can check your bank card again, as refunds have a processing cycle and take some time. You can also contact your card - issuing bank to inquire about the specific duration. For any other issues, you can also contact us via email.

We will promptly handle your return request after receiving your email and the required materials, ensuring a clear and efficient process.